![]() Step 1: Switch off your phone and use a USB cable to connect it to your computer. Step 4: From that screen, you can find out and note the system version of your device.Ĭase 2 – Samsung devices without a Home Button Step 3: When you see the “Installing System Update” or “No command” messages, your phone will enter recovery mode. Keep pressing them until the Samsung logo appears on the screen. Step 2: Press the Volume Up, Home, and Power buttons simultaneously. Step 1: Switch off your mobile phone, and then connect it to your computer. If you are stuck at the lock screen and cannot unlock it, then you will need to follow the process below, depending on your device.Ĭase 1 – Samsung devices with a Home Button However, this only works if you can unlock your mobile phone. In some devices, you might need to tap the “Software Information” button to find the Android version. You can just go to Settings > About Device and find your system version at the bottom of the screen.
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